Privacy Policy
Your privacy is important to us. This privacy policy explains how Sparkle Auto Spa ("we," "us," or "our") collects, uses, and protects information gathered through your use of our online platform, including our website and related services (collectively, "our site"). By using our site, you agree to the terms described in this policy.
Information We Collect
We collect various types of information in connection with the services we provide:
- **Information You Provide Directly:** When you interact with our site, such as when you schedule an appointment, request a quote, or contact us, you may provide us with personal information. This can include your name, vehicle details (make, model, license plate), and any other details you choose to provide in your communication or service request.
- **Information Collected Automatically:** When you visit our site, we may automatically collect certain information from your device. This information may include your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and other usage data. We may collect this information through cookies, web beacons, and similar tracking technologies.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our services, including scheduling and confirming appointments.
- To communicate with you, respond to your inquiries, and provide customer support.
- To process transactions related to our services (though we do not process payments directly on our site).
- To improve, personalize, and expand our services and site.
- To understand and analyze how you use our site.
- To develop new services, features, and functionality.
- To comply with legal obligations.
Legal Basis for Processing (if applicable)
We process your personal information based on several legal grounds, including:
- **Your Consent:** Where you have given us clear consent to process your personal information for a specific purpose.
- **Performance of a Contract:** Where the processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- **Legal Obligation:** Where the processing is necessary for compliance with a legal obligation that applies to us.
- **Legitimate Interests:** Where the processing is necessary for our legitimate interests or those of a third party, provided these interests are not overridden by your fundamental rights and freedoms.
Sharing Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- **Service Providers:** We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as website hosting, data analysis, and customer support. These service providers are authorized to use your information only as necessary to provide these services to us.
- **Compliance with Laws:** We may disclose your information where required to do so by law, or in response to valid requests by public authorities (e.g., a court order or government agency).
- **Business Transfers:** If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- **Protection of Rights:** We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
Data Security
We implement reasonable measures designed to protect the security of your personal information. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your data transmitted through our site.
Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, or as required by law. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
Your Privacy Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These may include the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your personal information.
- Object to our processing of your personal information.
- Request restriction of processing your personal information.
- Request data portability (receiving your information in a structured, commonly used format).
- Withdraw your consent at any time, where processing is based on consent.
To exercise these rights, please contact us in writing using the physical address provided below.
International Data Transfers
Your information may be stored and processed in any country where we have facilities or in which we engage service providers. By using our site, you understand that your information may be transferred to countries outside of your country of residence, which may have different data protection laws than your country.
Third-Party Links
Our site may contain links to third-party websites or services that are not operated by us. This privacy policy does not apply to third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be effective when posted on this page. We encourage you to review this privacy policy periodically for any updates.
Contact Us
If you have questions about this privacy policy or wish to exercise your rights, please contact us in writing at:
Sparkle Auto Spa
50
100 Feet Road,
Ground Floor,
Bengaluru, Karnataka,
560034
India